Training complaints procedure

1. A complaint is an expression of dissatisfaction or dissatisfaction when an appointment by HypnoseMentor not being met or when someone disagrees with the way they are being treated or handled by one of our employees A complaint received will be kept confidential at all times.
2. Complaints must be submitted in writing to the director of HypnoseMentor (info@hypnosementor.nl) within 14 days of the complaint arising.
3. The director collects all necessary information relating to the complaint and attempts to resolve it immediately.. An acknowledgement of receipt of the complaint will be sent within one week. Within four weeks we will try to reach a resolution of the complaint. If more time is involved, this will be fed back to the person who filed the complaint.
4. If we are unable to reach a satisfactory resolution with the complainant who is a consumer, is referred to the Disputes Committee.If we are unable to reach a satisfactory solution with the complainant, who is a consumer, we will refer the matter to the Disputes Committee. For business customers, we refer you to the NRTO Quality Assurance Committee.
5. The decision of the aforementioned independent third party is binding on HypnoseMentor. Any decision will be made within two weeks.
6. Each year, the director compiles a list of complaints received and how they were handled. A resolved complaint is kept in the appropriate file for a period of four years.